Bomi Cleaning

Terms and Conditions

Last Updated: October 2025
Company Name: Bomi Cleaning
Location: San Diego, California

Welcome to Bomi Cleaning! By booking or using our cleaning services, you agree to the following Terms and Conditions. Please read them carefully before scheduling any service.

1. Services Offered

Bomi Cleaning provides professional eco-friendly cleaning services including:

Residential Cleaning

Deep Cleaning

Move-In/Move-Out Cleaning

Vacation Rental Cleaning

Office Cleaning

We use environmentally safe cleaning products whenever possible to protect your home, family, and the environment.

2. Booking and Scheduling

Appointments can be scheduled via our website, phone, or text message.
Once your booking is confirmed, you will receive a confirmation message with your appointment details. Please ensure that accurate contact and property information are provided to avoid scheduling delays or issues.

3. Payments

Payment is due within 48 hours after service completion.

An invoice and secure online payment link will be sent to your email and text message.

We accept credit/debit cards and Venmo only.

Failure to submit payment within 48 hours may result in additional fees or suspension of future services.\

4. Cancellations and Rescheduling

We understand that plans can change.

Cancellations or reschedules must be made at least 24 hours in advance.

Cancellations made with less than 24 hours’ notice may result in a $40 fee, at Bomi Cleaning’s discretion.

Excessive last-minute cancellations may lead to future booking restrictions.

5. Access to Property

Clients are responsible for ensuring our cleaning team has access to the property at the scheduled time.
If we are unable to access your home or office upon arrival, a $40 lockout fee may apply.

6. Liability and Damages

Bomi Cleaning is not responsible for pre-existing damage to any items or surfaces.

We will take before and after photos for first-time cleans and move-in/move-out services to document condition and quality.

In the rare event damage occurs during cleaning, it will be documented and reported to the client within 24 hours.

Clients must report any claims, concerns, or damages to Bomi Cleaning within 24 hours of service completion.

7. Use of Photos and Media

Bomi Cleaning may take photos of areas before and after cleaning for quality assurance and marketing purposes, including use on social media, website, and advertising materials.

Photos will never include personal or identifying information (such as people, addresses, or personal items) without explicit permission.

By using our services, clients grant Bomi Cleaning permission to use such photos in promotional materials, unless they opt out in writing prior to service.

8. Safety and Right to Refuse Service

The safety and well-being of our team members is a top priority.

Bomi Cleaning reserves the right to refuse or discontinue service if a property is deemed unsafe, unsanitary, biohazardous, or in otherwise unlivable conditions.

Examples include, but are not limited to: presence of bodily fluids, hazardous materials, extreme clutter, infestations, or aggressive animals.

If a service is refused for safety reasons, the client may still be responsible for a $40 cancellation fee.

9. Satisfaction Guarantee

Your satisfaction is our priority.
If you are not completely satisfied with your cleaning, please contact us within 24 hours of service. We will gladly return to re-clean the affected areas at no additional cost.

10. Health and Safety

For the safety of our team, please ensure the work area is free of hazards, pets are secured, and that no one in the home is sick at the time of service.
We reserve the right to refuse or terminate service if conditions are deemed unsafe.

11. Eco-Friendly Commitment

Bomi Cleaning proudly uses non-toxic, eco-friendly cleaning products to promote a healthier home and planet. Clients may request specific product use or avoidance at the time of booking.

12. Privacy Policy

Your personal information (including address, contact details, and payment information) is kept secure and will never be sold or shared. We only use your data for booking, communication, and payment processing purposes.

13. Changes to These Terms

Bomi Cleaning reserves the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

Thank you for choosing Bomi Cleaning — Your trusted eco-friendly cleaning service in San Diego!

Privacy Policy

Last Updated: October 2025
Company Name: Bomi Cleaning
Location: San Diego, California

Bomi Cleaning (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our cleaning services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

Name

Phone number

Email address

Service address

Payment information (processed securely through our payment partner)

b. Non-Personal Information:

Browser type, device, and operating system

Website usage data (such as pages visited, time spent, and traffic sources)

Communication preferences

2. How We Use Your Information

We use your information to:

Schedule and confirm cleaning appointments

Send service reminders, updates, and invoices

Process secure payments

Communicate about promotions or service updates

Improve our website and customer experience

Comply with legal and safety requirements

We do not sell or rent your personal information to third parties.

3. Payment Processing

All online payments are processed securely through trusted third-party payment providers.
Bomi Cleaning does not store full credit or debit card details on our systems.

Payment links are sent directly via email or text message and are encrypted for your protection.

4. Communication

By contacting Bomi Cleaning through our website, phone, or text, you agree that we may reach out to you for scheduling, reminders, and payment follow-ups.
You may opt out of promotional messages at any time by replying “STOP” or emailing us directly.

5. Photos and Media

Bomi Cleaning may take before and after photos for quality assurance and marketing purposes.
Photos will never include faces, personal items, or identifiable information without your consent.
Clients may opt out of photo use for marketing by notifying us in writing before their service.

6. Data Protection and Security

We take reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system is 100% secure, and by using our services, you acknowledge this inherent risk.

7. Sharing of Information

We may share limited information only when necessary to:

Process payments (with secure third-party processors)

Comply with legal obligations or respond to lawful requests

Protect the safety, rights, or property of our customers or team

We never sell or share your data for marketing purposes outside of Bomi Cleaning.

8. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

Request access to the personal data we hold about you

Request deletion of your personal data (except where retention is required by law)

Opt out of data sharing for marketing purposes

To exercise your rights, please contact us using the details below.

9. Retention of Information

We retain client records and communication only as long as necessary for business, legal, or accounting purposes.
When no longer needed, data is securely deleted or anonymized.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be posted on our website with a new “Last Updated” date.